99 Ways a Virtual Assistant Can Support Your Business
By Melissa Williscroft, MJS Virtual Business Support
Published by Melissa Williscroft.
Smashwords Edition
Copyright 2011 Melissa Williscroft
99 Ways a Virtual Assistant Can Support Your Business
By Melissa Williscroft, MJS Virtual Business Support
Considering outsourcing to a Virtual Assistant, but you’re not really sure what they can do? Well here are 99 ways that this virtual service can help to support you and your business:
Audio Transcription
Transcribe from audio files (focus groups, meetings, interviews, lectures, seminars, legal documents)
Customer Relations Management
Initial set up of online CRM (including assisting to source an appropriate CRM, importing your contacts, customizing your reports and providing advice on usage)
Ongoing maintenance of your online CRM, including data entry & reviewing content for currency
Phone the contacts in your database and clarify their details are up to date
Enter details from business cards that you've collected into your CRM
Create a 'Client Feedback Survey' and distribute to your clients
Analyse responses to your survey and provide you with a summary report
Desktop Publishing
Scan documents and return them to you in .pdf
Design certificates for a range of uses (including training, 'employee of the month', memberships etc)
Design and print labels for your CDs, using your logo or artwork.
Laying out, printing and mailing regular client newsletters (using your content)
Design of fliers, brochures, price lists, product lists, calendars etc (using your logo or artwork)
Printing labels using your company logo or artwork
eNewsletters
Create and distribute your e-newsletters, either through one of our recommended online providers or through your current mailing software.
Manage your mailing lists (including new subscribers, un-subscribes, removing "bounced" addresses etc)
Provide you with statistical reports on open rates and click through rates etc.
Search for appropriate articles for use in your newsletters and obtain approval from the authors to use their material.
Email / Postal Services
Manage your @admin or @enquiries email address and handle any enquiries, sale bookings etc on your behalf and forward anything that requires your attention.
Manage your snail mail. Have your snail mail forwarded to our post office box and all mail will be sorted and processed to your specifications.
Manage your email. Provide us with access or forward your emails to us and we can screen and send those of importance to you.
Have your snail mail and email forwarded to your us while you are away. VA notifies individuals that you are away and lets you know about anything urgent.
Design and upload your email auto-signature
Do you need to send a mail-out to your clients? Just provide us with your client list and a brief outline of what you want to say and we'll take it from there. We can compile the correspondence and arrange printing and postage of your mail-out.
Send introduction letters to contacts whose business cards you collected at a conference or other event
Sending fax and email broadcasts
Send flyers to all contacts in your contact database. We can create the flyer, mail merge with a letter and arrange postage.
Event Organisation
Send invitations and take RSVPs
Arrange venue and other resources (catering etc.) for your next event
Design registration forms, take registrations and process payments
Assist in publicizing your event (including media releases, submitting to online event directories, social media, newspaper advertisements etc)
Design and print name badges
Prepare handout material, booklets etc
Prepare a questionnaire fact sheet and forward it to your list of participants
Track responses to your questionnaire and contact those who haven't responded, then summarise all responses in a report to you
Legal Secretarial
Prepare correspondence, court documents etc from your dictated recordings
Conduct property searches
Confirm your appointments
Liaise with your clients and other legal parties
Follow up your outstanding debtors
Develop templates and precedents
Meeting Support
Prepare agendas and distribute to attendees
Prepare minutes from your notes or recordings
Arrange resources including meeting space, catering etc
Personal/Executive Assistant
Manage your diary (including responding to invites, scheduling meetings & sending you reminders)
Send client gifts for birthdays, special occasions or just as a 'thank you'
Send Christmas cards and gifts to your clients and colleagues
Pay your bills or send you reminders when they are due
Assist in locating seminars and conferences for you to attend
Proofread your articles/documents before you post/send
Receive faxes on your behalf and send you anything of importance
Place your confirmation/reminder calls. We will confirm, reschedule or cancel and notify you of any changes.
Order your monthly stationery supplies online, from your advice, to be delivered directly to your door
Arrange purchase of marketing material, from obtain quotes, coordinating ordering, delivery & payment
Proofread and edit your media releases and then submit to online and print news services
Obtain and send you directions for a meeting or appointment
Take care of all your travel arrangements (including flights, car hire, accommodation, tourist attractions etc) and provide you with a comprehensive itinerary.
Personal Services
Do your online shopping (from ordering your wife's anniversary present to your online grocery order)
Assist in the planning of your personal events (weddings, birthday parties etc.) From assisting with the invitation list, tracking RSVPs and sending thank you cards to booking travel arrangements.
Type your resume and give it a professional look to help you land that dream job.
Book your appointments (i.e. doctor, hairdresser, accountant, children's lessons etc.)
Personnel Management
Prepare your job descriptions and place advertisements in your preferred media
Take enquiries & review applications
Conduct preliminary phone interviews and provide you with a short-list
Put together an interview plan and organise interviews with short-listed candidates
Conduct reference checking & verify past employment
Prepare and send un-successful letters
Develop and/or update your Employee Handbook
Prepare welcome packages or orientation materials and send them to your new employees
Prepare employee feedback templates and send you reminders to conduct your feedback sessions
Organise staff training identified in your training needs analysis
Power Point Presentations
Create a Power Point Presentation for your next seminar, meeting or presentation
Quality / Environmental Assurance
Assist in the documentation of policies & procedures in preparation for third party audits
Assist to rectify conditions raised in third party audits
Regular updates to policies, procedures and forms, in line with standards
Research
Research target markets, identify potential companies & contacts at those companies.
Research venues for seminars, determine availability and suitability & obtain quotes.
Research into potential purchases of equipment (office equipment, digital cameras, dictaphones etc.) and obtain quotes.
Research into software requirements (pdf conversions, bookkeeping etc)
Research what competitors exist online. Conduct keyword searches and list the appropriate sites.
Research, locate and order unique gifts for your clients, colleagues or family.
Social Media
Set up your social media accounts (Facebook, Twitter, LinkedIn) and provide advice on usage
Provide buttons for use on your website to encourage visitors to ‘fan’ or ‘follow’ your pages
Design your Facebook landing page
Update your social media status' using material that you provide
WordPress Websites & Blogs
Edit, tag, categorise and put your posts up on your blog site
Moderate any comments received
Submit your articles to online article sites
Take care of any minor website amendments
Upload new files and install new plug-ins
Set up and monitor Google Analytics
Submit your website to online business directories
Word Processing
Assist in the preparation of documents (including policies, templates, reports, style guides, tenders & contracts)
Develop and/or update your procedure manuals
Create and apply consistent formatting to your forms & templates
Re-format your old out-dated documents, apply consistent styles & give them a new lease on life
Assist in development and formatting of your Training Manuals and Workbooks
Copy typing
Editing and formatting of your reports, manuals and other documents
Assist in writing your e-book, improve the formatting & general look, convert to .pdf ready for upload to your website.
C
ontact
me today to discuss how a Virtual Assistant could benefit your
business and obtain a FREE no obligation
phone consultation.
Phone: (03) 9580 6176
Email:
enquiries@mjsvirtual.com.au
Web:
www.mjsvirtual.com.au
Skype:
mjsvirtualbusinesssupport